Launderworks
Set up your business
PRIVACY

Two things are collected here.

A form you can choose to fill in, and one cookie recording how you arrived. That is the whole list.

01 / The form on the home page

The form on this site stores exactly what you typed into it: your name, your email address, your business name, the city and state you gave, what you said about how many machines you have out, and your message. Every field except the email address can be left empty and the form still sends. It also records which page you sent it from and the time it arrived.

Who reads it
Launderworks, and nobody outside it. There is no shared inbox, no customer relationship system and no mailing list, so there is nowhere else for it to go.
What never happens to it
It is not sold, rented, traded or shared with anybody outside Launderworks. Your address is not uploaded to an advertising platform, and nothing derived from it is either. It is not added to a newsletter, because there is not one.
Two flags stored beside it
Whether the form's hidden anti-spam field was filled in, and whether the rate limiter was degraded when your message arrived. Both describe the message rather than you, and the first exists so that a genuine message caught by a spam check is recoverable instead of silently destroyed.
Whether we managed to notify ourselves
The outcome of the alert Launderworks sends itself is stored on the row, with its error text if it failed. It describes our own system rather than you.
How long it is kept
Until you ask for it to be gone, or until it is plainly of no use to either of us. There is no timer on it, and inventing one here would describe a scheduled job this system does not run. If you would rather not take that on trust, the next paragraph is how you get it deleted, and it works on the first ask.
Asking for it to be deleted
Send the form again from the address you used and say so, or reply to our message asking for it. There is no delete button on this site, so a person does it by hand and confirms it back to you. You do not have to give a reason.

It is called first_touch, it is ours, and it answers one question. The question is which of the things Launderworks pays for actually brings anybody here. The cookie is written by the server on the first page you land on, as a response header, and it is never revised afterwards: if you arrive from a search result today and from an advertisement next week, the first answer is the one that stands. That is a deliberate choice, and the reason is that it answers what found you rather than what happened to be last.

What is in it
The campaign tags on the address you arrived at (utm_source, utm_medium and utm_campaign), a Google or Meta click identifier if the link you followed carried one, the address of the page that linked you reduced to its site and path with the query string thrown away, and the time you arrived. If none of those are present, which is what a typed address or a plain bookmark looks like, the cookie holds the time and nothing else.
What is not in it
No name, no email address, no account, no device fingerprint and no identifier Launderworks assigns to you. Nothing about what you read once you were here, how long you stayed or where you went next. It is not consulted to decide what you are shown, and every page of this site is the same page for everybody.
Why another site's query string is discarded
Because it is not ours to keep. A query string on somebody else's page can carry that site's own session token or the words you typed into its search box, so the address is cut back to the site and the path before anything is stored.
How long it lasts
Thirty days, then the browser discards it. Clearing your cookies or using a private window ends it immediately and nothing here rebuilds it, so the same person on a phone and a laptop is simply two arrivals as far as this is concerned.
Who else sees it
Nobody. It is a first party cookie on Launderworks's own domain, marked HttpOnly so that no script can read it even on the parts of this domain where scripts are allowed to run, and it is sent to no advertising platform, no analytics vendor and no third party of any kind. There is no third party here to send it to.
There is no banner asking you first
It is set on your first page load without a prompt, and that is a decision rather than an oversight. If you would rather not carry it, blocking cookies for this domain costs you nothing at all: no page on this marketing site needs it in order to work.

03 / What is absent

The absences are the substance of this page.

  • No third party script anywhere on this site. Every page but one is served with script-src set to none, so it cannot run JavaScript even from its own origin, and a tag manager added to it would not be a policy breach, it would simply not execute. The exception is the sign in page, which loads one file of ours to post your password and read the answer. It is the only script on this site and it is not anybody else's.
  • No pixel, no beacon, no embedded widget. No image, font, stylesheet or frame on these pages is fetched from anybody else's server, so no other company learns that you visited by the act of your browser loading the page.
  • No advertising profile. Nothing about your visit is sent anywhere it could be joined to what you do on other sites.
  • Nothing is sold. Launderworks does not sell or license personal information, and has nothing in place that could.

The first of those is checked rather than promised. The same policy that stops a tracker running is what stops this page carrying an inline style, and a test in the repository fails the build if a page grows a script tag it is not named as carrying.

04 / What this page does not cover

This is Launderworks's own site, and that is a narrower thing than it sounds.

If you rent a washer or dryer from a business that runs on Launderworks, the site you signed up on belongs to that business and not to us. Your agreement is with them, the payment is on their account, and their own privacy page is the one that governs what they hold about you. Launderworks stores their records on their behalf and is not the company you rent from.

If you are signed in to the operator console, that is a product rather than a marketing site. What it holds is your own business's records, which you put there and can correct, and the cookie described above has no part in it.

05 / Asking about any of this

A person answers, and it is not a sales queue. The form on the home page is how to reach us, including about anything on this page. A question about your own data is not a sales enquiry and will not be treated as one.

Last changed 19 August 2026.